FAQs

Where can I park?

We recommend parking in the multi-storey car park on West Park Road (SO15 1DQ) which is downhill from the museum and just a five minute walk away.

For information about parking for all our venues, including BLUE BADGE, please see the Southampton City Council website at Find parking (southampton.gov.uk). Alternatively, please email Parking Services on parking.services@southampton.gov.uk for more information.

For coaches and mini-buses with eight seats or more, parking can be found at West Park Road (SO15 1FZ), Mayflower Park (SO14 2AG), Palmerston Road (SO14 1NH) and Herbert Walker Avenue (SO15 1HJ).

Mini buses with eight seats or less can be parked at Amoy Street Car Park (SO15 2DR), just off Bedford Place, as it has no height restriction.

If using coaches or mini buses, it is advisable for the driver to drop off the group outside the museum or gallery and to then find a parking space. In the case of mini buses the driver may re-join the group after parking. This helps to avoid delaying the whole group’s visit.

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Is the venue accessible to wheelchairs?

SeaCity Museum is fully accessible, with lifts to the first floor. As we are housed in a listed building, some of the doors may be narrow for larger electric wheelchairs, however alternative routes are available to all exhibition spaces.

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Do you offer discounts for people with additional needs?

No, however carers or official assistants can accompany qualifying visitors without charge.

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What is your cancellation policy?

In the unforeseen instance that we have to unexpectedly close, full refunds will be made. If you can not attend your booking, we would be delighted to help you exchange tickets for different days or times within a month of purchase, however tickets are otherwise non-refundable.

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What is your luggage policy, and do you have lockers on the premises?

For reasons of security and safety, SeaCity Museum has a maximum bag size policy in place. We’re sorry but items over 40cm x 80cm will not be admitted to the Museum. However, you can store these luggage items with staff at the front desk for £3 per item (For SeaCity Customers only) . Please ask at the front desk on arrival.

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VOLUNTEER FAQs

How old do you have to be to volunteer?

Those aged 16 and over can be considered for volunteering roles in Cultural Services. If you would like to discuss this further please email the Volunteer Coordinator.

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Do you do work experience?

For work experience roles within Southampton City Council click here.

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Do you have to be a British Citizen to be a volunteer?

We do ask for proof of Right to Work. However, in some circumstances we can consider references from recognised Refugee and Asylum Seeker charities.

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Do you pay travel expenses to volunteers?

We can pay travel expenses of up to £7.00 per day for volunteers.

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Are your roles suitable for those with disabilities?

This would depend on the venue you would like to volunteer with, and the roles available.

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Is there a volunteer uniform?

All volunteers will be supplied with a name badge and lanyard. We ask that you dress comfortably and presentably, though some roles require you to Dress for Mess! Volunteers are always informed ahead of time if there is a dress code for their roles.

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Can volunteers visit the museums for free?

After volunteering for at least a month, volunteers are entitled to visit the museums for free with up to two guests.